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ARC Whitepaper: Collaborative Service Management Reduces Cost and Risk Update
The ARC Advisory Group has updated the whitepaper "Collaborative Service Management Reduces Cost and Risk" (316KB PDF).
Emerson’s Guardian Support provides several examples of collaborative service. Guardian includes maintaining accurate information about customer systems remotely, and utilizing that information to provide new support services. For example, the Guardian service includes matching security and other information to actual customer installations. It also includes alerts that eliminate the need for customers to constantly monitor DeltaV and corresponding operating system support sites.
